Keep all your personal details up to date – including all contact details such as your mobile phone number, your email address and your home address.              

Never forget to inform the Bank immediately if any of your contact details change. 

If you receive emails that appear to be from Byblos Bank in your Junk Mail, leave them there.

Do not reply to any email that appears to be from Byblos Bank. Never click on an email or a link in an email if you have even the smallest concerns about its safety or authenticity.

Always memorize your passwords and make sure they are unique. Click here to access the Password Security Checklist.

Never share passwords with anybody, not even your closest friends or family. Never include passwords or pin numbers in emails, WhatsApp, SMS messages or social media – even if they are secure platforms. 

Take time to review the Bank’s Checklist on how to recognize a fraudulent email.

Never convince yourself that fraud is something that only happens to other people. Fraud is widespread and can happen to you.

See here what to do if you believe that your identity has been stolen or cloned.

Don’t worry – you will never be held responsible for genuine fraudulent activity. Simply report it immediately and the Bank will take care of the rest. We will cancel your card and immediately issue a new one.

Only send confidential information through secured means of communication – verified email addresses or online retailers that are secure. Customers with business emails can request from their branch a digital certificate for signing and encrypting their emails. It is also advised to protect documents with sensitive information with a password.

Adopt a simple rule for life: never, under any circumstances, give somebody your personal information. This should be your golden rule.